FAQ

WE HOPE YOU DON'T NEED THIS INFORMATION, BUT IF YOU DO HERE'S WHAT YOU NEED TO KNOW

RETURNS

If you wish to return products that are not faulty, please contact us with details of your order within 7 days of delivery. Returns can only be processed from the original purchaser. Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product are the customer's responsibility, and proof of delivery service must be used.

We will provide a refund or a replacement where available for any products received damaged or faulty, provided we are notified within three working days of receipt. Where a replacement item is not available due to it being discontinued or the original item being a "One Off," we will reimburse you for the full cost of the item only. No compensation will be paid. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact. We must have confirmation of these breakages or shortages within three working days of delivery, and photographic evidence is required. In the case of a return being necessary, we will liaise with you further.

We offer standard shipping for online orders, with delivery typically taking 3-5 business days.

We also offer free local delivery to Lancaster, Morecambe, Heysham and Carnforth, with delivery usually within 1-2 business days.

We ensure that your orders are carefully packaged and delivered promptly. Our shipping costs are transparent and are communicated to you during the checkout process. Please ensure you select the correct option for your shipping.

We aim to provide a seamless shipping experience for our customers, ensuring that your orders arrive in perfect condition.

Yes, we currently offer shipping within the UK only. Our online orders are limited to UK addresses at this time.

Yes, we offer a convenient click and collect service for online orders. You can place your order online and collect it from our onsite bottle shop at your convenience.

The minimum bottled ABV must be 37.5% to be classed as a gin. However, the strength of gin can increase, with Navy strength gins being higher at 57% ABV.

Technically, our products do not have a shelf life and will keep indefinitely in the right conditions however, we recommend that they should be consumed within 12 months of purchase (if you can make it last that long!)

Ideally, they should be stored air-tight in a cool, dark place, however, over extended periods, our natural flavours may start to fade. Storing in a cool, dark place, particularly away from direct sunlight or sources of heat, will help to preserve the wonderful flavours.

There are two main differences between gin and Limoncello: firstly, the alcohol percentage. In the UK, a spirit must be bottled at a minimum of 37.5% ABV (alcohol by volume) to be classed as a gin. This means that anything lower cannot be called gin. Secondly, gin must also have a flavour palate of predominantly juniper berries.

Our limoncello is 30% ABV and while it wont go off it may fade over time. We do not use any artificial colours or flavours in the Limoncello, which means they will change colour as the natural pigment breaks down, causing the Limoncello to get lighter.

This will happen faster in sunlight but will still happen if kept in a cool dark place. There might be a difference due to different batches and of course we have no control how long the product is on a retailers shelf before purchase. You can check when it was made by looking for the bottling date - usually written directly onto the bottom of the bottle.

The product is still perfectly safe to drink but we do advise they are best kept in a cool dark place and ideally used within a year of purchase.

This also applies to our Lancaster Blue Gin and Morecambe Blackcurrant Gin.

Although gin and vodka are made using cereal grains like wheat, barley and rye, the distillation process vaporises the alcohol, which separates it from the grain mixture. As per Coeliac UK, all spirit drinks are safe for people with coeliac disease. However, we must always advise that you drink gin responsibly.

All our spirits are vegan, except Morecambe Toffee Vodka.

How could we possibly choose a favourite gin among all of our delicious gins? The best gin is really up to you, if you prefer a more classic, botanical-tasting gin, then our Lancaster Dry is a London dry and makes a wonderful base for many cocktails. If you are looking for something stronger in both juniper taste and alcohol volume, then we have our Shields Navy Strength. Perhaps you would like to try something different within the gin category, in which case our Morecambe Citrus Gin is inspired by the sunsets of Morecambe Bay and has both fresh and zesty notes.